The Grievance Redressal Cell (GRC) at Vidyasagar Metropolitan College is dedicated to addressing and resolving complaints lodged by students. Students can submit their grievances regarding both academic and non-academic matters within the campus through an online platform or a grievance/suggestion box. The institution is committed to resolving student grievances within a stipulated time frame.
Objectives:
The GRC aims to promptly settle grievances of students and other stakeholders, thereby strengthening their bond with the institution. The goal is to provide satisfactory facilities that maintain a conducive environment for academic teaching and learning.
Composition of the Grievance Redressal Committee (As per UGC Regulations, 2018):
Sl. No.
Post
Name
Designation
Department
1
Chairman
Dr. Arghya Sarkar
Principal
--
2
Convenor
Dr. Swati Maitra
Associate Professor
History
3
Jt. Convenor
Sri Sovon Kumar Dhar
Associate Professor
Commerce
Mechanism of the GRC:
The GRC considers only individual grievances of students and staff.
It does not address grievances of a general or collective nature.
Upon receiving a complaint, the committee will promptly assess its merit for further discussion or investigation.
The GRC may mediate between the complainant and the defendant if necessary.
Grievances will be addressed within a reasonable timeframe.
The cell will report cases to higher authorities and seek guidance if required.
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